shipping information

Last updated: 12 June 2026

At ORA MAVROMMATIS, every order is prepared with care and attention before being dispatched.

This Shipping Information page explains how online orders placed through www.orabymavrommatis.com are processed, shipped and delivered.

  • GENERAL TERMS

Our company offers online purchases to customers within Greece and selected European Union destinations.

Orders are shipped after payment has been successfully confirmed and after the order has been processed by our team.

Order processing, dispatch and deliveries take place on business days, excluding Saturdays, Sundays and public holidays.

Once your order has been dispatched, you will receive a confirmation email with the relevant shipping information and tracking details, where available.

All shipments are accompanied by the appropriate tax document. If you wish to send an order as a gift, please inform us in advance, so that the shipment is accompanied only by the necessary delivery document, where possible.

Upon receipt of your order, we recommend that you personally inspect the delivered package and confirm that the packaging remains intact.

In case of any delay, you may contact us at info@orabymavrommatis.com or by telephone at (+30) 2810 390234, so that we can provide you with an update regarding your order.

  • COURIER PARTNER 

Online orders are shipped through DHL, our selected courier partner for e-shop deliveries.

For certain deliveries, depending on the product, destination or security requirements, ORA MAVROMMATIS may apply additional delivery arrangements, such as insured shipment, signature upon receipt or additional delivery verification, where available and required.

  • SHIPPING COSTS & DELIVERY TIMES

Shipping costs are calculated based on the delivery destination and the total value of the order.

Greece

  • For orders of €300 and above, shipping within Greece is free of charge.
  • For orders below €300, the shipping cost is €6.00.

Estimated delivery time within Greece is usually 1–3 business days after payment confirmation and order processing.

Cyprus

For deliveries to Cyprus, the shipping cost is €18.00.

Estimated delivery time to Cyprus is usually 2–5 business days after payment confirmation and order processing.

European Union

For deliveries to other European Union countries, the shipping cost is €28.00.

Estimated delivery time within the European Union is usually 3–7 business days after payment confirmation and order processing.

  • High-Value Orders

Jewellery, watches and high-value items require careful handling and secure delivery.

For orders above €1,000, additional security measures may apply, such as insured shipment, signature upon receipt or additional delivery verification, where available and required.

For security reasons, high-value orders may not be left unattended, delivered to P.O. boxes or released without the required delivery confirmation.

Please note that delivery times are estimated and may vary depending on product availability, destination, courier schedule, public holidays, adverse weather conditions, remote areas, periods of increased demand or circumstances beyond our control.

The final shipping cost is displayed during checkout before the order is completed

  • PICK-UP FROM OUR BOUTIQUE

You may choose to collect your order from our boutique at Idis 3, Heraklion, during opening hours.

Boutique pick-up is available once the relevant delivery method has been selected during checkout and after you have received confirmation from our team that your order is ready for collection.

Please wait for our confirmation before visiting the boutique to collect your order.

  • DELIVERY & TRACKING

Once your order has been dispatched, you will receive an email with the tracking number, where available, allowing you to follow the progress of your shipment.

Please ensure that the shipping address and contact details provided during checkout are accurate and complete.

ORA MAVROMMATIS shall not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated customer details.

  • DELIVERY INPECTION 

Upon delivery, the customer is advised to personally inspect the packaging before accepting the order.

If the package appears visibly damaged, opened or altered, please contact us immediately at info@orabymavrommatis.com and include photographs of the package and product.

For damaged, defective or incorrect deliveries, please refer to our Returns, Exchanges & Cancellations Policy.

  • DELIVERY DELAYS

Delivery times are estimated and are not guaranteed.

Delays may occur due to courier service conditions, adverse weather, public holidays, periods of increased demand, remote delivery areas, security checks or other events beyond our control.

If your order is delayed, please contact us and we will assist you with the available shipping information.

  • International Shipping Outside the European Union

Shipping outside the European Union is not automatically available through checkout.

For delivery requests outside the European Union, please contact us before placing an order, so that we can confirm whether shipping is possible for the selected product and destination.

Additional shipping costs, customs duties, import taxes or local charges may apply and are the responsibility of the customer, unless otherwise agreed in writing.

  • contact

For any question regarding shipping, delivery or boutique pick-up, please contact us:

Ora by Mavrommatis
Email: info@orabymavrommatis.com
Phone: (+30) 2810 390234
Address: Idis 3, Heraklion, 71 201, Greece