We may collect and process the following categories of personal data:

Information you provide directly

This may include:

• Name and surname
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment-related information
• Product enquiries
• Appointment requests
• Return or exchange requests
• Messages submitted through our contact forms
• Account login details, if you create an account on our website

Information collected automatically

When you visit our website, we may collect certain technical information, such as:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visit
• Website usage data
• Cookie preferences

Information related to purchases

When you place an order, we collect the information necessary to process, confirm, deliver and support your purchase. This may include product details, delivery details, invoice information and communication relating to your order.

We use your personal data for the following purposes:

• To process and complete your orders
• To arrange delivery or collection of your products
• To issue receipts, invoices or other necessary transaction documents
• To communicate with you regarding your order, enquiry or appointment
• To respond to contact forms, product enquiries and return requests
• To provide customer support
• To manage warranty-related requests, where applicable
• To improve our website, services and customer experience
• To prevent fraud, misuse or unauthorised activity
• To comply with legal, accounting and tax obligations
• To send marketing communications, only where legally permitted or where you have given your consent

We process your personal data only when we have a valid legal basis to do so. Depending on the case, we may process your data because:

• It is necessary for the performance of a contract, such as processing and delivering an order
• It is necessary to comply with legal obligations, such as tax, accounting and consumer protection requirements
• You have given your consent, for example for newsletters or non-essential cookies
• It is necessary for our legitimate interests, such as improving our services, protecting our website and responding to customer enquiries

Payments made through our website may be processed by third-party payment providers or banking institutions. We do not store your full payment card details on our own systems.
Payment information is handled securely by the relevant payment provider according to their own security and privacy standards. We only receive the information necessary to confirm and manage your order.

To complete your order, we may share necessary personal data with trusted third parties, such as:

• Courier and delivery companies
• Payment providers
• Website hosting providers
• IT support providers
• Accounting or tax advisors
• Email and marketing service providers, where applicable
• Analytics and advertising platforms, where consent has been given

These providers are only allowed to process your data where necessary to provide their services to us and must protect your data appropriately.

When you submit a contact form, product enquiry, appointment request or return request, we use the information you provide in order to respond to your message and assist you.
The information submitted through forms may include your name, email address, phone number, product reference, message and any other details you choose to provide.

If you subscribe to our newsletter or agree to receive marketing communications, we may send you updates about our collections, new arrivals, boutique news, events or exclusive offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at info@orabymavrommatis.com.

Our website uses cookies and similar technologies to ensure proper functionality, improve performance, analyse website traffic and, where applicable, personalise content or advertising.

Cookies may include:

• Strictly necessary cookies, required for the website to function
• Preference cookies, used to remember your choices
• Analytics cookies, used to understand how visitors use our website
• Marketing cookies, used for advertising and remarketing purposes
• Non-essential cookies are used only where you have given your consent through our cookie banner or cookie settings.

You can manage or withdraw your cookie preferences at any time through the cookie settings available on our website or through your browser settings.

Subject to your consent where required, we may use analytics or advertising tools such as Google Analytics, Meta Pixel or similar technologies to understand website performance, improve our content and measure advertising effectiveness.

These tools may collect information about your browsing behaviour, device and interaction with our website. Where required, such technologies will only be activated after your consent.

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order, invoice and transaction data may be retained for the period required by applicable tax, accounting and commercial laws.

Contact form and enquiry data is kept for as long as necessary to respond to your request and maintain appropriate business records.

Marketing data is kept until you withdraw your consent or unsubscribe.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, restricted access, password protection, regular updates, secure hosting and careful selection of trusted service providers.

However, no online transmission or storage system can be guaranteed to be completely secure.

Under applicable data protection law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain types of processing
• Withdraw your consent at any time
• Request data portability, where applicable
• Lodge a complaint with a data protection authority

To exercise your rights, you may contact us at info@orabymavrommatis.com.

In Greece, the competent supervisory authority is the Hellenic Data Protection Authority.

Some of our service providers may process data outside the European Economic Area. Where this happens, we take steps to ensure that appropriate safeguards are in place, in accordance with applicable data protection laws.

Our website and services are not directed to children. We do not knowingly collect personal data from children without appropriate parental or guardian consent where required by law.

Our website may contain links to third-party websites or platforms, such as social media pages. We are not responsible for the privacy practices, content or security of those external websites.

We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or website functionality.
The updated version will be published on this page with a revised “Last updated” date.

For any questions about this Privacy Policy or the way we handle your personal data, please contact us:

Ora by Mavrommatis
Email: info@orabymavrommatis.com
Phone: (+30) 2810 390234
Address: info@orabymavrommatis.com