Visitors and users of this website must use it in accordance with the law, good faith and these Terms & Conditions.

The use of this website for illegal, abusive, fraudulent or unauthorised purposes is strictly prohibited. It is also prohibited to upload or transmit malicious software, attempt unauthorised access to systems or data, or carry out any action that may affect the proper operation, security or integrity of the website.

The company reserves the right to restrict or suspend access to the website if any unlawful, abusive or harmful use is detected.

ORA MAVROMMATIS makes every reasonable effort to ensure that all product information, descriptions, photographs, features and prices displayed on the website are accurate and up to date.

However, slight variations may occur in the appearance of products, particularly in relation to colour, shine, metal tone or gemstone brilliance, due to photography, lighting conditions or individual screen settings.

Jewellery items may be handmade or may include natural gemstones. For this reason, slight variations in colour, texture, shape, inclusions or individual characteristics are considered natural and do not constitute a defect.

Product descriptions, gemstone details, carat weight, metal information and dimensions are provided with care, but may include minor tolerances where applicable.

Product availability is displayed on the website based on the information available to the company.

Due to the nature of our products and the possibility of simultaneous sales through our physical boutique, an item may become unavailable after an order has been placed.

In such cases, the company will contact the customer as soon as possible to inform them and, where applicable, offer an alternative product, propose a later delivery date or refund any payment already made.

Certain products displayed on the website may not be available for online purchase and may be offered exclusively through our physical boutique or upon request.

For these products, visitors may contact ORA MAVROMMATIS for further information, availability, pricing, appointments or personalised assistance.

The display of a product on the website does not necessarily constitute a guarantee of availability or immediate online purchase.

All prices are listed in euros (€) and include the applicable VAT, unless otherwise stated.

Shipping costs, where applicable, are displayed before the completion of the order.

The company reserves the right to change product prices at any time without prior notice. Price changes do not affect orders that have already been confirmed by the company.

In the event of an obvious typographical, technical or system error in the price of a product, the company reserves the right to cancel the order and contact the customer accordingly.

All prices are listed in euros (€) and include the applicable VAT, unless otherwise stated.

Shipping costs, where applicable, are displayed before the completion of the order.

The company reserves the right to change product prices at any time without prior notice. Price changes do not affect orders that have already been confirmed by the company.

In the event of an obvious typographical, technical or system error in the price of a product, the company reserves the right to cancel the order and contact the customer accordingly.

Before completing an online purchase, the customer is required to confirm that they have read and accepted the website Terms & Conditions, Shipping Information and Returns, Exchanges & Cancellations Policy.

The order cannot be completed unless the customer accepts the required terms during checkout.

The available payment methods are displayed during checkout.

Online payments are processed through a secure environment provided by a cooperating payment service provider or banking institution, including Piraeus Bank ePay, where applicable.

ORA MAVROMMATIS does not store full payment card details or sensitive banking information on its own systems.

Orders are processed after successful payment completion or according to the terms of the selected payment method.

Shipping and delivery are carried out in accordance with the company’s Shipping Information page.

Orders are shipped after payment has been successfully confirmed and after the order has been processed by our team.

Delivery times are indicative and may vary depending on product availability, destination, courier service, periods of increased demand, adverse weather conditions, public holidays, remote areas or circumstances beyond the company’s control.

For jewellery, watches and high-value items, additional security measures may apply, including insured delivery, signature upon receipt or additional delivery verification, where available and required.

Upon delivery, the customer is advised to personally inspect the packaging and confirm that it remains intact. In the event of visible damage to the packaging or the product, the customer must contact the company immediately.

Where available, customers may choose to collect their order from our boutique at Idis 3, Heraklion, during opening hours.

Boutique pick-up is available only after the customer has received confirmation from our team that the order is ready for collection.

For online purchases, consumers have the right to withdraw from the purchase within fourteen (14) calendar days from the day the product is received, without giving any reason.

To exercise the right of withdrawal, the customer must inform the company within the above period by email or through the relevant return request form available on the website.

Products must be returned in their original condition, unused, undamaged and complete, together with their original packaging, labels, accompanying documents, proof of purchase and warranty card, where applicable.

For protection and security reasons, jewellery or watches showing signs of use, alteration, wear, damage, modification, resizing, engraving or repair by a third party cannot be accepted as a return, unless the item is proven to be defective.

Return shipping costs are borne by the customer, unless the product delivered is incorrect, defective or damaged due to a proven fault of the company.

For full details, please refer to our Returns, Exchanges & Cancellations Policy.

The right of withdrawal does not apply to products that have been made to order, personalised or modified according to the customer’s specifications.

This includes, but is not limited to, engraved items, resized pieces, custom-made jewellery, specially ordered products or items altered upon the customer’s request.

For hygiene, safety and product protection reasons, all returned jewellery and watches must be inspected before any refund, exchange or replacement is approved.

If the customer wishes to cancel an order before it has been dispatched, they must contact ORA MAVROMMATIS as soon as possible at info@orabymavrommatis.com or by telephone at (+30) 2810 390234.

If the order has not yet been processed or dispatched, the company will proceed with the cancellation and refund, where applicable.

If the order has already been dispatched, the return procedure described in the Returns, Exchanges & Cancellations Policy will apply.

Orders for made-to-order, personalised, engraved, resized or specially ordered products cannot be cancelled once processing, modification or production has begun.

Once the returned product has been received and inspected, the company will inform the customer whether the return has been accepted.

If the return is accepted, the refund will be issued using the same payment method used for the original transaction, unless otherwise agreed.

Refunds are processed in accordance with applicable law and the company’s Returns, Exchanges & Cancellations Policy.

The company reserves the right to reduce the refunded amount if the product has suffered a reduction in value due to use, damage or handling beyond what is necessary to inspect its nature, characteristics and condition.

If the customer receives a product that is defective, damaged during transport or different from the item ordered, they must contact the company immediately, ideally within forty-eight (48) hours from delivery.

The customer should provide photographs of the product and packaging, the order number and a clear description of the issue.

The company will review the case and, where a defect, transport damage or incorrect delivery is confirmed, will proceed in accordance with applicable law by offering repair, replacement or refund, as appropriate.

Damage caused by misuse, impact, dropping, exposure to chemicals, improper storage, normal wear and tear, or intervention by a third-party technician shall not be considered a manufacturing defect.

Products are covered by the statutory warranty provided under applicable law.

Where an additional commercial warranty is provided by the company or the manufacturer, it shall be subject to the specific terms accompanying that warranty. Any commercial warranty does not limit or replace the consumer’s statutory rights.

With every jewellery purchase, a warranty card may be provided, stating the main characteristics of the piece, such as metal, gemstones and other relevant details.

The warranty card must be kept carefully and must accompany the jewellery in the event of inspection, repair or use of the commercial warranty.

Jewellery is delicate and requires careful use and proper storage.

We recommend avoiding contact with perfumes, cosmetics, chemicals, seawater, swimming pools, excessive humidity and strong impact.

The company shall not be liable for damage caused by improper use, unsuitable storage, impact, third-party intervention or normal wear and tear.

All content available on this website, including but not limited to texts, photographs, logos, designs, graphics, videos, trademarks and the overall visual presentation, is the intellectual property of the company or its respective partners.

Any copying, reproduction, distribution, modification, publication or commercial use of the website content without the company’s prior written permission is strictly prohibited.

The collection and processing of personal data are carried out in accordance with the company’s Privacy Policy and applicable data protection legislation.

For more information regarding the data collected, the purposes of processing, retention periods and your rights, please refer to our Privacy Policy.

This website uses cookies and similar technologies for its proper operation, to improve user experience, analyse website traffic and, where consent has been given, for marketing purposes.

For more information, please refer to our Cookies Policy.

This website may include links to third-party websites or platforms.

The company does not control and is not responsible for the content, security, privacy policies or practices of third-party websites. Access to such websites is carried out at the user’s own responsibility.

The company makes every reasonable effort to ensure the smooth and secure operation of the website. However, it does not guarantee that the website will operate uninterrupted or free from errors.

The company shall not be liable for temporary inability to access the website, technical issues, delays, interruptions or events of force majeure.

For any question, request or complaint regarding the website, products or orders, you may contact us at:

Email: info@orabymavrommatis.com
Telephone: (+30) 2810 390234

Address: Idis 3, Heraklion, 71 201, Greece

The company will make every reasonable effort to respond promptly and assist you effectively.

In the event of any dispute, the customer is encouraged to contact the company first, so that an amicable resolution may be sought.

For consumer disputes, the customer may also contact the competent consumer protection or alternative dispute resolution authorities, in accordance with applicable law.

These Terms & Conditions are governed by Greek law. Any dispute arising from the use of this website or from purchases made through it shall be subject to the jurisdiction of the competent courts, in accordance with applicable legislation.

These Terms & Conditions are effective from the date of their publication on this website.