Visitors and users of this website must use it in accordance with the law, good faith and these Terms of Use.

The use of this website for illegal purposes is strictly prohibited. It is also prohibited to upload or transmit malicious software, attempt unauthorised access to systems or data, or carry out any action that may affect the proper operation, security or integrity of the website.

The company reserves the right to restrict or suspend access to the website if any unlawful, abusive or harmful use is detected.

The company makes every reasonable effort to ensure that all product information, descriptions, photographs, features and prices displayed on the website are accurate and up to date.

However, slight variations may occur in the appearance of products, particularly in relation to colour, shine, metal tone or gemstone brilliance, due to photography, lighting conditions or individual screen settings.

Jewellery items may be handmade or may include natural gemstones. For this reason, slight variations in colour, texture, shape or individual characteristics are considered natural and do not constitute a defect.

Product availability is displayed on the website based on the information available to the company.

Due to the nature of our products and the possibility of simultaneous sales through our physical boutique, an item may become unavailable after an order has been placed.

In such cases, the company will contact you as soon as possible to inform you and, where applicable, offer an alternative product or refund any payment already made.

All prices are listed in euros (€) and include the applicable VAT, unless otherwise stated.

Shipping costs, where applicable, are displayed before the completion of the order.

The company reserves the right to change product prices at any time without prior notice. Price changes do not affect orders that have already been confirmed by the company.

In the event of an obvious typographical, technical or system error in the price of a product, the company reserves the right to cancel the order and contact the customer accordingly.

Placing an order through the website constitutes an offer to purchase the selected products. An order is considered accepted only once the company has sent an order confirmation.

The company reserves the right to refuse or cancel an order in cases including, but not limited to, product unavailability, incorrect pricing, payment failure, suspected fraudulent activity or any other reasonable cause.

The customer is responsible for providing accurate and complete information when placing an order. The company shall not be liable for delays or failed deliveries resulting from incorrect or incomplete customer details.

The available payment methods are displayed during checkout.

Online payments are processed through a secure environment provided by a cooperating payment service provider or banking institution. The company does not store full card details or sensitive banking information.

Orders are processed after successful payment completion or according to the terms of the selected payment method.

Shipping and delivery are carried out in accordance with the company’s Shipping Policy.

Delivery times are indicative and may vary depending on product availability, delivery location, periods of increased demand or circumstances beyond the company’s control.

Upon delivery, the customer is advised to inspect the packaging and the product. In the event of visible damage to the packaging or the product, the customer must contact the company immediately.

Certain products displayed on the website may not be available for online purchase and may be offered exclusively through our physical boutique or upon request.

For these products, visitors may contact the company for further information, availability, pricing, appointments or personalised assistance.

The display of a product on the website does not necessarily constitute a guarantee of availability or immediate online purchase.

The consumer has the right to withdraw from an online purchase within fourteen 14 calendar days from the day the product is received, without providing any reason.

To exercise the right of withdrawal, the customer must inform the company with a clear statement by email or through the relevant returns form before the withdrawal period expires.

Products must be returned in their original condition, unused, undamaged and complete with their original packaging, labels, accompanying documents, proof of purchase and warranty card, where applicable.

For protection and security reasons, jewellery showing signs of use, alteration, wear, damage, modification or repair by a third party cannot be accepted as a return, unless the item is proven to be defective.

Return shipping costs are borne by the customer, unless the product is defective or an incorrect item has been delivered.

The right of withdrawal does not apply to products that have been made to order, personalised or modified according to the customer’s specifications.

This includes, but is not limited to, engraved items, resized pieces, custom-made jewellery, specially ordered products or items altered upon the customer’s request.

Once the returned product has been received and inspected, the company will inform the customer whether the return has been accepted.

If the return is accepted, the refund will be issued using the same payment method used for the original transaction, unless otherwise agreed.

The company reserves the right to reduce the refunded amount if the product has suffered a reduction in value due to use, damage or handling beyond what is necessary to inspect the nature, characteristics and condition of the product.

If you receive a product that you believe is defective or different from the item you ordered, you must contact the company immediately, providing photographs and a clear description of the issue.

The company will review the case and, where a defect or incorrect delivery is confirmed, will proceed in accordance with applicable law by offering repair, replacement or refund, as appropriate.

Damage caused by misuse, impact, dropping, exposure to chemicals, improper storage, normal wear and tear, or intervention by a third-party technician shall not be considered a manufacturing defect.

Products are covered by the statutory warranty provided under applicable law.

Where an additional commercial warranty is provided by the company or the manufacturer, it shall be subject to the specific terms accompanying that warranty. Any commercial warranty does not limit or replace the consumer’s statutory rights.

With every jewellery purchase, a warranty card may be provided, stating the main characteristics of the piece, such as metal, gemstones and other relevant details. The warranty card must be kept carefully and must accompany the jewellery in the event of inspection, repair or use of the commercial warranty.

Jewellery is delicate and requires careful use and proper storage.

We recommend avoiding contact with perfumes, cosmetics, chemicals, seawater, swimming pools, excessive humidity and strong impact.

The company shall not be liable for damage caused by improper use, unsuitable storage or normal wear and tear.

All content available on this website, including but not limited to texts, photographs, logos, designs, graphics, videos, trademarks and the overall visual presentation, is the intellectual property of the company or its respective partners.

Any copying, reproduction, distribution, modification, publication or commercial use of the website content without the company’s prior written permission is strictly prohibited.

This website may include links to third-party websites or platforms.

The company does not control and is not responsible for the content, security, privacy policies or practices of third-party websites. Access to such websites is carried out at the user’s own responsibility.

The collection and processing of personal data are carried out in accordance with the company’s Privacy Policy and applicable data protection legislation.

For more information regarding the data collected, the purposes of processing, retention periods and your rights, please refer to our Privacy Policy.

This website uses cookies and similar technologies for its proper operation, to improve user experience, analyse website traffic and, where consent has been given, for marketing purposes.

For more information, please refer to our Cookies Policy.

The company makes every reasonable effort to ensure the smooth and secure operation of the website. However, it does not guarantee that the website will operate uninterrupted or free from errors.

The company shall not be liable for temporary inability to access the website, technical issues, delays, interruptions or events of force majeure.

For any question, request or complaint regarding the website, products or orders, you may contact us at:

Email: info@orabymavrommatis.com
Telephone: (+30) 2810 390234

Address: Idis 3, Heraklion, 71 201, Greece

The company will make every reasonable effort to respond promptly and assist you effectively.

In the event of any dispute, the customer is encouraged to contact the company first, so that an amicable resolution may be sought.

For consumer disputes, the customer may also contact the competent consumer protection or alternative dispute resolution authorities, in accordance with applicable law.

These Terms of Use are governed by Greek law. Any dispute arising from the use of this website or from purchases made through it shall be subject to the jurisdiction of the competent courts, in accordance with applicable legislation.

These Terms of Use are effective from the date of their publication on this website.

Last updated: 28 April 2026