Our boutique is located at 3 Idis Street, in the heart of Heraklion, Crete. We welcome you to discover our selection of fine jewellery, watches and Montblanc creations in a refined and personal setting.

Our boutique opening hours are:

Monday: 9:30 am–3:00 pm
Tuesday: 9:30 am–2:00 pm and 5:00 pm–9:00 pm
Wednesday: 9:30 am–3:00 pm
Thursday: 9:30 am–2:00 pm and 5:00 pm–9:00 pm
Friday: 9:30 am–2:00 pm and 5:00 pm–9:00 pm
Saturday: 9:30 am–3:00 pm
Sunday: Closed

Opening hours may vary on public holidays. We recommend contacting us before your visit during holiday periods.

No appointment is required to visit our boutique and explore our collections. You are welcome to visit us during our regular opening hours.

For bespoke creations, custom design enquiries or a more personal consultation, we recommend booking a private appointment so that our team can dedicate the appropriate time to you

A private appointment offers a more personal and dedicated way to explore our jewellery and watch collections. Our team can guide you through selected pieces, discuss your preferences and assist with sizing, gifts, special occasions or bespoke design enquiries.

You may share any particular products or styles you are interested in when submitting your appointment request, allowing us to prepare a carefully considered selection before your visit.

Yes, subject to availability. If there is a particular product you would like to view, we recommend contacting us before your visit so that our team can confirm that it is currently available at the boutique.

Please include the product name, link or reference number when contacting us.

Product availability may change, and not every piece displayed online may be available for immediate viewing at the boutique.

For this reason, we recommend contacting us in advance if you are visiting specifically to see a particular item. Our team will be pleased to confirm its availability or suggest a suitable alternative.

Boutique Exclusives are selected fine jewellery creations available to discover and purchase exclusively at our physical boutique in Heraklion.

These pieces are presented online for inspiration and enquiry but are not available for online checkout. Please contact us for further information or arrange a visit to experience them in person.

Select the product you wish to purchase and, where applicable, choose the preferred size or available option before adding it to your shopping bag.

Proceed to checkout, enter your billing and delivery details, select the available shipping and payment options, and review your order before completing the purchase. Once your order has been submitted successfully, you will receive a confirmation email.

We accept secure online card payments through the epay eCommerce platform of Piraeus Bank.

Eligible purchases may also be paid in up to six interest-free instalments, depending on the card used and the approval of the card-issuing bank. The available payment options will be displayed during checkout.

For assistance with payment or checkout, please contact our team before submitting your order.

Yes. Online card payments are processed securely through Piraeus Bank’s ePay payment system.

Your card details are entered directly into the bank’s secure payment environment and are not stored or processed by ORA MAVROMMATIS. We receive only the information required to confirm the transaction and complete your order.

Please contact us as soon as possible if you need to change or cancel an order.

We will do our best to accommodate your request, provided that the order has not already been prepared, personalised or dispatched. Once an order has entered the shipping process, changes or cancellation may no longer be possible.

This does not affect your statutory right of withdrawal for eligible online purchases.

Online orders are normally completed through our website. However, our team will be pleased to assist you with product availability, sizing or the ordering process by telephone or email.

For your security, please never send payment card details by email or through a contact form.

Yes. Once your order has been submitted successfully, you will receive an automated confirmation email at the address provided during checkout.

The confirmation will include your order details and order number. Please check your spam or junk folder if you do not receive it shortly after completing your purchase. You may also contact us so that we can confirm whether your order has been received.

Yes. Please add your request in the order notes during checkout or contact us promptly after placing your order.

Where requested, pricing information can be omitted from the parcel intended for the recipient. The official proof of purchase will remain associated with the original order and purchaser.

We currently deliver throughout Greece, Cyprus and selected countries within the European Union.

Deliveries to P.O. boxes are not available. If you are unsure whether delivery is available to your location, please contact us before placing your order.

Shipping costs are calculated according to the delivery destination and order value:

Greece
Orders under €300: €6.00
Orders of €300 or more: free delivery
Orders over €1,000: free insured delivery

Cyprus
€18.00

European Union
€28.00

The applicable delivery charge will be displayed during checkout before your order is completed.

Estimated delivery times begin after payment confirmation and order processing:

Greece: usually 1–3 business days
Cyprus: usually 2–5 business days
European Union: usually 3–7 business days

Delivery times to other European Union destinations vary depending on the destination country, courier service and local delivery conditions.

Orders are processed and dispatched on business days, excluding Saturdays, Sundays and public holidays. Delivery may take longer during busy periods, public holidays, adverse weather conditions or for remote locations.

Orders over €1,000 delivered within Greece are sent using insured delivery at no additional charge.

Additional delivery arrangements may apply to high-value international orders depending on the destination and order value. Our team will contact you before dispatch if any further information is required.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and the relevant delivery information.

You can use the tracking number to follow the progress of your shipment through the courier company’s tracking service. Please contact us if you have not received your tracking information or require assistance with your delivery.

Yes. You can select Boutique Pickup as your delivery method during checkout, at no additional charge.

Once your order has been prepared, you will receive a confirmation informing you that it is ready for collection from the ORA MAVROMMATIS boutique at 3 Idis Street, Heraklion. Please wait for this confirmation before visiting the boutique and bring your order details with you when collecting your purchase.

We recommend inspecting the parcel and its packaging when it is delivered.

If the packaging or product appears damaged, please contact us immediately, ideally within 48 hours of delivery. Include your full name, order number, photographs of the product and packaging, and a brief description of the issue.

Once the case has been reviewed and the damage confirmed, we will arrange the appropriate solution in accordance with applicable law.

Yes. You may enter the recipient’s address as the delivery address during checkout and add any relevant instructions in the order notes.

Please let us know if the order is intended as a gift so that pricing information can be omitted from the parcel. The shipment will still include any delivery documentation required by law.

Yes. For online purchases, you have the right to withdraw from the purchase within fourteen (14) calendar days from the day you receive the product, without giving any reason.

The product must be returned unused, undamaged and complete, in its original condition and packaging, together with its labels, proof of purchase, accompanying documents and warranty card, where applicable.

Products showing signs of use, wear, damage, alteration or repair by a third party cannot be accepted.

To request a return, please inform us within the applicable return period by emailing info@orabymavrommatis.com or by completing the return request form available on our website.

Please include your full name, order number and the reason for the return, where applicable. Do not send the product back before receiving return instructions from our team.

Yes, you may request an exchange, subject to product availability and approval of the returned item following inspection.

The product must meet all applicable return conditions. If the requested replacement is unavailable, our team will contact you to discuss the available options, including a refund where applicable.

Products that have been personalised, engraved, resized, altered, custom-made or otherwise modified at the customer’s request cannot be returned or exchanged.

This exclusion does not affect your legal rights if the product is defective, damaged or different from the item ordered.

Earrings are subject to the same return conditions as other jewellery. They must be completely unused, undamaged and returned with their original packaging, labels and accompanying documents.

Earrings that have been personalised, altered, resized or show any signs of use cannot be accepted.

Refunds are processed without undue delay and no later than fourteen (14) calendar days from the date you inform us of your decision to withdraw.

We may withhold the refund until the returned product has been received or until you provide evidence that it has been sent back, whichever occurs first. The refund will normally be issued using the same payment method used for the original purchase.

Please contact us immediately, ideally within forty-eight (48) hours of delivery.

Include your full name, order number, photographs of the product and packaging, and a brief description of the issue.

Once the case has been reviewed and the issue confirmed, we will arrange the appropriate solution in accordance with applicable law, such as repair, replacement or refund.

The 48-hour notice period helps us handle the matter quickly and does not limit your statutory right of withdrawal for eligible online purchases.

Yes, an online purchase may be returned to our boutique by prior arrangement.

Please submit your return request by email or through the return request form and wait for confirmation from our team before bringing the product to the boutique. The item will be inspected before the return, exchange or refund is approved.

For the most accurate result, we recommend having your finger professionally measured at our boutique.

You may also contact us before placing your order for guidance. If you already own a ring that fits correctly, its internal diameter may help us identify the closest suitable size.

Please bear in mind that fit may vary depending on the width, design and structure of the ring.

Many rings can be resized, although this depends on the design, setting, metal and extent of the adjustment required.

Certain styles, including eternity bands, highly detailed designs or rings with stones set around the band, may not be suitable for resizing. Please contact us with the product details so that our team can assess the piece individually.

Any alteration requested by the customer may affect the right to return the product.

Engraving may be available for selected jewellery pieces, depending on their design, dimensions and available surface.

Please contact us before placing your order to discuss the wording, placement, cost and estimated completion time. Engraved and personalised products cannot normally be returned or exchanged unless they are defective or incorrect.

Handle fine jewellery carefully and avoid contact with perfume, cosmetics, hairspray, cleaning products and other chemicals.

We recommend removing jewellery before exercising, sleeping, carrying out household tasks or taking part in activities that may expose it to impact, pressure or pulling.

Pieces worn regularly should also be inspected professionally from time to time to ensure that stones, settings, clasps and other delicate details remain secure.

We recommend removing your jewellery before showering, swimming or entering the sea.

Chlorine, salt water, soaps and other substances may affect the metal, gemstones, finishes or settings over time. Sudden changes in temperature and prolonged exposure to moisture should also be avoided.

Store each piece separately in its original box or in a soft jewellery pouch, in a dry place away from direct sunlight, heat and humidity.

Keeping jewellery pieces separate helps prevent scratching, tangling and contact between harder gemstones and more delicate materials. Necklaces and bracelets should ideally be stored fastened and laid flat to reduce tangling.

Every jewellery purchase is accompanied by an ORA MAVROMMATIS warranty card containing the main characteristics of the piece, including information about the metal, stones and other relevant product details.

An independent gemological certificate is provided where applicable and when specified for the individual product. Please refer to the product information or contact us if you would like confirmation regarding the documentation accompanying a particular piece.

Our collections may include both natural and lab-grown diamonds. The type of diamond used is clearly identified in the individual product information.

Our team will be pleased to explain the characteristics of each option and help you select the piece that best suits your preferences.

Yes. Please contact us if you require further information about a product, including its dimensions, materials, gemstones, sizing, availability or accompanying documentation.

You may include the product name, link or reference number so that our team can assist you more efficiently. Additional photographs or details may also be provided where available.

Please contact us if there is a particular piece you would like to view during your visit.

Subject to availability and confirmation from our team, the item may be held for an agreed period. A reservation is not confirmed until you have received written or telephone confirmation from the boutique.

Yes. We welcome enquiries for bespoke creations and custom-designed jewellery.

A private appointment allows our team to discuss your ideas, preferred materials, gemstones, design direction and any personal details you would like to incorporate into the piece. The available options, estimated cost and completion time will be discussed following an initial consultation.

Yes. Every watch offered by ORA MAVROMMATIS is authentic and carefully selected.

Each product is presented with the available information regarding its brand, model, specifications and condition, so that you can make your purchase with confidence.

Yes. New watches are accompanied by the applicable manufacturer’s warranty, subject to the terms and conditions established by the individual brand.

Warranty duration and coverage may vary according to the manufacturer and model. Please retain the warranty card, proof of purchase and any accompanying documentation.

A new watch is supplied with the packaging, warranty documentation and accompanying materials applicable to the particular brand and model.

The exact contents may vary between manufacturers. Please contact us before purchasing if you would like confirmation about what is included with a specific watch.

A pre-owned watch has had a previous owner and is not sold as a brand-new product.

Its age, condition, signs of wear, service history and accompanying accessories may vary. The available information for each watch will be stated in its individual product description.

Yes. Every pre-owned watch is carefully assessed before being offered for sale, with attention to its authenticity, condition and operation.

Any visible signs of wear and the available accompanying items, such as the original box, warranty card, certificates or service documents, will be stated where applicable.

Any warranty provided with a pre-owned watch will be stated in the individual product information or communicated before purchase.

Coverage may vary depending on the watch, its age, condition and service history. The original manufacturer’s warranty may no longer be valid unless specifically stated.

Please contact our boutique for assistance with watch servicing, maintenance, battery replacement or repair enquiries.

Our team will review the request and advise you about the available options. An inspection may be required before the work, estimated cost and completion time can be confirmed.

Our jewellery warranty covers verified manufacturing defects relating to the materials or craftsmanship of the piece, provided that the jewellery has been used and cared for correctly.

It may also cover a loose or lost stone when this is confirmed to have resulted from a manufacturing or setting defect. Every item must first be inspected by our team to determine whether the issue falls within the warranty.

The warranty does not cover normal wear and tear, scratches, dents, worn finishes, accidental damage, misuse, neglect, exposure to chemicals or water, loss, theft or damage caused by impact, pressure or pulling.

Repairs, resizing, engraving, polishing or alterations carried out by a third party without prior approval from ORA MAVROMMATIS may also invalidate the warranty.

Please contact us at info@orabymavrommatis.com or visit our boutique with the product, its warranty card and the original proof of purchase.

The item will be inspected to determine whether the issue is covered. If it falls within the warranty, we will arrange the appropriate repair or replacement. If it is not covered, we will explain the available options and any related cost before proceeding.

Please retain your original proof of purchase, warranty card, certificates and any other documentation supplied with the product.

These documents confirm the product’s identity and specifications and may be required for warranty claims, inspections, repairs, servicing or other after-sales requests.